Refund & Cancellation Policy
Last Updated: September 25, 2026
Thank you for choosing PixelTrend Web.
This Refund & Cancellation Policy explains the terms applicable to payments, cancellations, refunds and service termination for services provided by PixelTrend Web.
This policy applies generally to our services, including website design and development, WordPress development, website redesign, e-commerce website services, SEO and local SEO services, Google Business Profile assistance, graphic design, website maintenance and other digital services offered by PixelTrend Web.
By purchasing or engaging our services, you acknowledge and agree to the terms described below.
1. General Payment Terms
Project fees, payment schedules and applicable advance or milestone payments will be communicated to the client before the project begins.
Depending on the service, PixelTrend Web may require:
An advance payment before work begins;
One or more milestone payments during the project; or
Full payment before delivery or commencement of certain services.
The specific payment terms agreed in a quotation, proposal, invoice or written agreement will apply to that particular project.
2. Advance Payments
Where an advance payment is required, the payment reserves project time and allows PixelTrend Web to begin the agreed work.
Once work has commenced, the advance payment may be non-refundable to the extent that it covers:
Work already completed;
Time reserved for the project;
Design or development work already undertaken;
Project planning or setup;
Third-party expenses;
Licensed resources or services purchased for the project; or
Other costs reasonably incurred in connection with the project.
Any refund, where applicable, will be considered based on the circumstances and the amount of work already completed.
3. Cancellation by the Client Before Work Begins
If the client requests cancellation before PixelTrend Web has started work, the client should contact us as soon as possible.
Where no work or project-related expense has been incurred, PixelTrend Web may provide a refund of eligible amounts after deducting any applicable non-refundable transaction or third-party charges.
If project preparation, planning, research, design, setup or other work has already started, the amount refundable, if any, will be determined based on the work and expenses already incurred.
4. Cancellation After Work Has Started
If a client cancels a project after work has started, the client will be responsible for payment for work completed up to the cancellation date and any non-refundable costs already incurred.
Any remaining refundable amount will be assessed based on:
The amount already paid;
The stage of the project;
Work already completed;
Resources and time already committed;
Third-party costs;
Licenses or services purchased; and
The terms agreed for the particular project.
A cancellation after substantial work has been completed may result in no refund being available.
5. Refunds for Completed Services
Once a service has been completed and delivered according to the agreed scope, payments for that completed service are generally non-refundable.
Examples may include completed:
Website design or development;
Website pages or sections;
Graphic design work;
SEO work;
Google Business Profile setup or assistance;
Website maintenance work;
Website redesign work;
Consultation or other digital services.
If a service has been substantially completed, dissatisfaction with personal preference or a change of mind does not automatically create an entitlement to a refund.
PixelTrend Web will, where reasonably possible, work with the client to address legitimate issues that fall within the agreed project scope.
6. Revisions and Changes
Where revisions are included in a package or project agreement, they will be handled according to the agreed scope.
A request for a refund will not normally be accepted solely because the client requests additional changes beyond the agreed number or scope of revisions.
Additional work may be quoted separately.
7. Client Delays or Failure to Provide Information
Projects may require information, content, approvals, images, credentials, access or other materials from the client.
If the client delays providing the required information or approval, the project timeline may be extended.
A delay caused by the client does not automatically entitle the client to a refund.
If a project remains inactive for an extended period because required information or approval has not been provided, PixelTrend Web may pause or close the project after reasonable communication with the client.
Any refund in such circumstances will be considered based on work already completed and expenses already incurred.
8. Cancellation Due to Non-Payment
If a client fails to make a required payment within the agreed timeframe, PixelTrend Web may pause or suspend the project or service.
If payment remains outstanding after reasonable notice, PixelTrend Web may terminate the project or service.
Work already completed and costs already incurred may remain payable.
9. Cancellation by PixelTrend Web
PixelTrend Web may cancel or terminate a project or service in circumstances including:
Non-payment;
Repeated failure to provide required information;
Requests for unlawful or prohibited activities;
Abusive, threatening or inappropriate behaviour;
Material changes to the project that make the original agreement impractical;
Misuse of PixelTrend Web’s services; or
Circumstances outside our reasonable control.
Where appropriate, PixelTrend Web will communicate the reason for cancellation or termination.
If PixelTrend Web cancels a project for reasons unrelated to the client’s breach or non-payment, any refund will be considered based on the amount of work completed and expenses incurred.
10. Third-Party Services and Expenses
Some projects may involve third-party services such as:
Domain registration;
Web hosting;
Premium plugins;
Themes;
Software subscriptions;
Fonts;
Stock images;
Payment gateways;
Email services;
APIs;
Other third-party tools or services.
Third-party charges may be non-refundable because they are subject to the respective provider’s refund and cancellation policies.
PixelTrend Web cannot guarantee a refund of third-party charges that have already been paid or committed.
11. SEO and Local SEO Services
SEO and local SEO services involve ongoing work and factors outside PixelTrend Web’s control.
Payments for SEO-related work already performed are generally non-refundable.
PixelTrend Web does not guarantee:
A specific search-engine ranking;
A particular position on Google;
A specific amount of website traffic;
A specific number of leads;
A specific number of calls or customers.
Changes in search-engine algorithms, competitors, location, search behaviour and other external factors may affect results.
12. Google Business Profile Services
Where Google Business Profile setup, optimization or assistance is provided, fees for work already completed are generally non-refundable.
PixelTrend Web does not guarantee:
Google Business Profile verification;
A specific Google Maps ranking;
A specific local-search position;
A specific number of calls, enquiries or customers.
Google controls its own platform, policies and ranking systems.
13. Website Maintenance Services
Where a maintenance package has been purchased, the refund and cancellation terms will depend on the agreed maintenance period and payment arrangement.
Work already performed during a maintenance period is generally non-refundable.
If a maintenance service is cancelled before the end of the agreed period, any refund will be considered according to the specific agreement and services already provided.
14. Graphic Design Services
For graphic design services, work may begin based on the client’s requirements and may involve time spent on concepts, layouts, revisions and preparation of final files.
Once substantial design work has been completed, payments relating to that work are generally non-refundable.
Where revisions are included, they will be handled according to the agreed scope.
15. Refund Request Process
To request a refund or cancellation, the client should contact PixelTrend Web using the contact details below.
The request should include:
Client name;
Project or service name;
Date of payment;
Amount paid;
Reason for the cancellation or refund request; and
Any relevant project or invoice information.
Each request will be reviewed based on the applicable project agreement, work completed, expenses incurred and applicable law.
16. Refund Processing
Where a refund is approved, PixelTrend Web will process the eligible refund using the original payment method where reasonably possible.
The time required for the refund to reach the client’s account may depend on the payment provider, bank or payment gateway.
Any applicable transaction fees or non-refundable third-party charges may be deducted where permitted.
17. No Automatic Refund for Change of Mind
A client changing their mind about a project, service, design direction or business decision does not automatically create a right to a refund.
PixelTrend Web will nevertheless consider genuine concerns and attempt to resolve reasonable issues within the agreed scope.
18. Disputes and Resolution
If a client has a concern regarding a service, payment or refund, we encourage the client to contact PixelTrend Web first so that the matter can be reviewed and resolved amicably where possible.
Nothing in this policy is intended to remove or restrict any rights available to a consumer under applicable law.
19. Changes to This Policy
PixelTrend Web may update this Refund & Cancellation Policy from time to time to reflect changes in our services, business practices or applicable legal requirements.
The updated version will be published on this page with a revised “Last Updated” date.
20. Contact Us
For refund or cancellation requests, please contact:
PixelTrend Web
Website: https://pixeltrendweb.com
Email: meenakshi166@gmail.com
Phone / WhatsApp: +91-9662216188
Please include your project or invoice details when contacting us regarding a refund or cancellation.
Last Updated: September 25, 2026